FAQ

How can I find out the right helmet size for me?

Please measure your head circumference and compare the result with the helmet size.

To work out the right helmet size for you, we recommend the following size test: First use a tape measure to measure your head circumference. Place a tape measure approx. 2 cm above the eyebrows and around the head to measure the circumference at its greatest. The measurement is your helmet size in cm - e.g. if your head circumference measures 56 cm then your helmet size will be M/57. 

Size Gudie

If you already have a helmet, you can use the following test to check whether it fits properly. You will need another person to help you. First put the helmet on. Now use both hands to apply pressure against the helmet from behind. If the helmet fits properly, the other person’s little finger will fit between the head pads and your forehead. If the finger does not fit between your forehead and the padding, then the helmet is probably too small for you.

It’s also a good idea to spend as much time as possible wearing the helmet in the store. That’s the only way to gauge whether the helmet is the right size. Incidentally, “chipmunk cheeks” are normal. However, the helmet should not press on the jaw or cheekbones.

What is the difference between ECE approval and DOT certification?

SCHUBERTH manufacturers helmets that are either ECE-certified or comply with the DOT FMVSS # 218.

The ECE norm applies in all European countries, whereas TP-218-07 - generally known as DOT - is only valid in the USA and Canada, where many states have made it compulsory for motorcycle helmets. So, you may not ride in the USA with ECE helmets and vice versa. Neither one is “better” or “safer” than the other. They are just very different.

Both certifications specify what a helmet should look like, which part of the head it should cover and therefore protect, and how this protection should be tested. The main inspection criterion is the impact absorption test. In this respect the two standards are completely different for instance with regard to the structure of the test rig, the headforms and test sensors used etc… In addition to the impact absorption test there are other tests covering the chinstrap and visor shield.

One key difference between the two certifications is the penetration test. This is required for DOT, but not for ECE. The decisive factor for both certifications is that inspection and testing is always carried out to a higher level than is required in reality. For example, a helmet will not take an impact at the same point on five consecutive occasions. Nevertheless, our helmets will withstand that.

Despite this, SCHUBERTH recommends for your own safety that you replace the helmet after every collision or fall. Also, SCHUBERTH testing goes beyond the requirements of the certifications. For example, we test all safety-relevant parts as soon as they are delivered to us to verify their quality before they become part of a helmet. Once the helmets are made, each batch (3200 helmets) is also checked and tested by us.

How long can I ride with my SCHUBERTH motorcycle helmet?

Depending on usage and care, you should replace the helmet every 5-7 years. Although the outer shell is in principle, suitable for a longer service life, wear of the other components may affect the overall action of the helmet. For this reason, we recommend that you replace the helmet after the period of use stated above for your own safety.

Unfortunately, there is no way of verifying the protective action of the helmet without destroying it. Because of this, SCHUBERTH does not offer this test.

How high is the UV protection of SCHUBERTH visors?

Both the SCHUBERTH visors and internal sun visors on SCHUBERTH products offer 100% UV protection. That applies to all clear and tinted visors and sunshades.

How dark is the interal sun visor?

The standard tint is 80%. The sun visor is scratch-resistant and uses a special polycarbonate to ensure effective protection against harmful UV radiation*.

SCHUBERTH also offers a range of tints and shades for different helmet models in addition to the standard tint.

*Tested in accordance with the Australian sunglasses standard AS/NZS 1067:2003 Lens Category 3.

How do I maintain and clean my visor / sun visor?

Use a soft cloth and a mild soap solution to remove soiling. Dry the visor with a lint-free cloth. Please note: if your visor is fitted with an anti-fog lens, please remove it before cleaning the visor.

The anti-fog lens must only be cleaned with a soft, slightly damp cloth. Avoid rubbing vigorously to protect the material. After cleaning the visor shield and anti-fog lens, allow sufficient time to dry before reassembling.

Warning: Never clean the visor and/or the anti-fog lens with petrol, solvents, window or glass cleaner, or any other alcohol-based cleaning agent.

How do I clean and care for my helmet padding?

You can remove the head padding and cheek pads for washing. You can find out how to do this for each of the current helmet models by looking in the manuals.

Caution: Please use a mild, warm soap solution, hand washing only - under no circumstances should you wash the pads in the washing machine. Then, hang to dry the pads only – once completely dry install back in your helmet.

Do you have videos on how to pair my comms system?

What can I do if my visor fogs despite the anti-fog lens?

The anti-fog lens is made out of a type of plastic that absorbs moisture. The airtight cavity between the visor shield and the anti-fog lens also helps prevent the visor fogging. The anti-fog lens is not limited to a specific temperature range, but it is possible for moisture to accumulate in the airtight cavity between the visor and the anti-fog lens after riding in heavy rain or high wind pressure.

If the visor mists up, it might be because the insert is not positioned correctly, or there is insufficient pressure on the seal. Pressure on the seal can be regulated by turning the two eccentric pins. You can resolve this by taking the anti-fog lens out, using a flat object without sharp edges to push the pins carefully out of the visor. Then turn them up to an angle of 180° and put them back in. Then fit the anti-fog lens again and check the seal. The visor shield has an anti-scratch coating on both sides, which means it is possible for fogging to occur around the anti-fog lens.

The anti-fog lens doesn’t fit properly - what can I do?

Pressure on the seal can be regulated by turning the two eccentric pins. You can resolve this by taking the anti-fog lens out, using a flat object without sharp edges to push the pins carefully out of the visor. Then turn them up to an angle of 180° and put them back in. Then fit the anti-fog lens again and check the seal. The visor shield has an anti-scratch coating on both sides, which means it is possible for fogging to occur around the anti-fog lens.

Is it OK to ride with my visor open or without a visor?

Riding without a visor or with the visor open can result in injury to the eyes and face caused by stones, dust, insects and any other airborne debris. Lowering your sun visor offers protection against low-grade impact from grit or insects but cannot protect you from all hazards. For this reason, we recommend that you always ride with your visor closed.

The visor mechanism seems loose - what can I do?

The visor mechanism is subject to wear through usage. If it works loose, we recommend replacing the visor mechanism. A new visor mechanism is available from your dealer.

Who do I go to for warranty claims or repairs?

Warranty claims and repair requests are extremely rare. However, if you do have to make a claim, please contact SCHUBERTH North America directly via email at northamerica@schuberth.com.

To speed up the repair process, please provide a copy of your receipt, a description or photo(s) of the area of concern and your full contact details including telephone number. We will assess whether the problem can be resolved in the field and send you parts or if the helmet must be repaired in our service center.

NOTE: Only DOT approved helmets sold in the US and Canada are eligible for service and warranty support. If you purchased overseas, or have a non-DOT compliant helmet, please contact your retailer for support.

The helmet seems loud - what could be causing that?

Wind noise is caused by turbulent air flow around the helmet. The turbulence air structures generate localized pressure variation, which is perceived as noise in the helmet (known as pseudo-noise). Only the wearer of the helmet hears this noise. SCHUBERTH helmets are developed and tested in the company’s own wind tunnel so that they can manufacture helmets that are as quiet as possible.

With motorcycle helmet acoustics, you must always remember that the actual sound level is only partially dependent on the helmet. Influential factors such as the motorcycle fairing, riding position and the rider’s head size and shape have a significant effect on the acoustic properties of the helmet. You should also make sure that the helmet fits tightly at the neck. It’s a good idea to use an anti-noise pad and a scarf.

Also: Considerable air turbulence occurs at the edge of the slipstream with faired bikes. This can significantly reduce the helmet’s aero-acoustic performance. The motorcycle fairing should be positioned in such a way that the outflow layer is not channeled directly towards the bottom of the helmet.

I can feel a draft in the helmet - what can I do?

Draft are perceived very subjectively. Please check that the visor is fitted flush and closes properly. Also please check that any anti-noise pad is fitted correctly, and the helmet has a good seal. We also recommend wearing a scarf.

A drafty helmet can be influenced by the motorcycle fairing, riding position and the rider’s size and head shape. SCHUBERTH motorcycle helmets are characterized by their minimal ventilation function, a standard feature on all models to ensure enough oxygen supply inside the helmet. This minimizes visor fogging and helps prevent C02 build-up.

Can I paint or touch up my own helmet?

You can use commercially available spray paint for cars for touch-up and repairs. Water-based paints are recommended. We strongly advise that you do not use solvent-based paints (with corrosive substances)! Paints and lacquers must not be nitro-based as these can soften the helmet shell.

SCHUBERTH accepts no liability for repainting or touch-up work, or any resulting damage.

SCHUBERTH uses a specially designed paint that isn’t available commercially. Unfortunately, we don’t sell this paint or touch-up pens for you to carry out your own repairs.

My helmet has changed color - why is that?

If you bought a SCHUBERTH helmet in a fluorescent color - for better visibility - it may change color. This change can vary depending on how heavily the helmet is used - that’s quite normal. The quality and visibility of your helmet is not affected.

Is it OK to put stickers on my helmet?

Yes, you can. Please only use stickers designed for use on car paintwork. You need to ensure that the adhesive used is solvent-free.

SCHUBERTH accepts no liability for damage caused by the application of stickers and decals.

I dropped my helmet - what can I do?

After an accident, fall or drop - even from a low height < 3 feet - SCHUBERTH cannot guarantee that the helmet will still provide 100% protection. The helmet is only designed to absorb a single impact, so it must always be replaced if this happens. Like a car’s crumple zone, the energy from collision is absorbed by complete or partial destruction of the helmet’s outer or inner shell structure. Damage of this nature frequently cannot be seen just by looking at the helmet because of the way it is constructed.

SCHUBERTH helmets are designed so that some of the impact energy is channeled into destruction of the helmet shell, so that no residual energy is transferred directly to the head. We recommend replacement of the helmet. Neither is it possible to replace individual parts and components, e.g. the helmet shell, for safety reasons.